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CAHPS®/QHP EES Survey Results

Annual member satisfaction surveys are conducted, using a statistically valid sample of the membership, to ensure that the plan identifies potential areas for service quality improvements. 

Results of the survey are reviewed by Clinical Services - Quality and internal ad-hoc workgroups.  The findings are then reported to the Care Management and Quality Management Council. Member satisfaction is also monitored through review of member dissatisfactions, complaints, and appeals.

2022 CAHPS® and QHP EES Survey Results

Highmark Inc. contracted with SPH Analytics, an independent research firm with CAHPS Survey Certification by the National Committee for Quality Assurance (NCQA) and Centers for Medicare and Medicaid Service (CMS), to conduct the annual Commercial, Medicare Advantage Consumer Assessment of Healthcare Providers and Systems (CAHPS®) survey, and the Qualified Health Plan Enrollee Experience Survey (EES). 

The 2022 results are listed here.

Last updated on 2/1/2023 9:56:49 AM

 

Highmark Blue Cross Blue Shield of Delaware is an independent licensee of the Blue Cross Blue Shield Association. All references to “Highmark” in this communication are references to Highmark Inc., an independent licensee of the Blue Cross Blue Shield Association, and/or to one or more of its affiliated Blue companies.

 

Important Note: The source of the data contained in this publication is Quality Compass® 2022 and is used with the permission of the National Committee for Quality Assurance (NCQA). Quality Compass® 2022 includes certain CAHPS data. Any data display, analysis, interpretation, or conclusion based on these data is solely that of the authors, and NCQA specifically disclaims responsibility for any such display, analysis, interpretation, or conclusion.  Quality Compass® is a registered trademark of the National Committee for Quality Assurance (NCQA).  CAHPS® is a registered trademark of the Agency for Healthcare Research and Quality (AHRQ).

Additional information related to 2022 CAHPS reporting: https://www.ncqa.org
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Highmark Blue Cross Blue Shield serves the 29 counties of western Pennsylvania and 13 counties of northeastern Pennsylvania. Highmark Blue Shield serves the 21 counties of central Pennsylvania and also provides services in conjunction with a separate health plan in southeastern Pennsylvania. Highmark Blue Cross Blue Shield West Virginia serves the state of West Virginia plus Washington County. Highmark Blue Cross Blue Shield Delaware serves the state of Delaware. Highmark Western and Northeastern New York Inc., serves eight counties in Western New York under the trade name Highmark Blue Cross Blue Shield of Western New York and serves 13 counties in Northeastern New York under the trade name Highmark Blue Shield of Northeastern New York. Each of these companies is an independent licensee of the Blue Cross Blue Shield Association. Blue Cross, Blue Shield and the Blue Cross and Blue Shield symbols are registered marks of the Blue Cross Blue Shield Association, an association of independent Blue Cross and Blue Shield companies. All references to “Highmark” in this document are references to the Highmark company that is providing the member’s health benefits or health benefit administration.